Terms & Conditions
Effective Date 01/2025
Elena’s Tamales is committed to protecting your privacy and ensuring that your personal information is handled in accordance with California laws, including the California Consumer Privacy Act (CCPA), and industry regulations. This Privacy Policy explains how we collect, use, and protect your information when you interact with us online or in person.
1. Information We Collect
We may collect the following types of personal information:
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Personal Details: Name, email address, phone number, and physical address.
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Order Information: Details of your purchases, including food preferences and special requests.
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Payment Information: Credit card or payment details for processing transactions.
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Online Activity: Information from your interaction with our website, including IP address, cookies, and browsing activity.
2. How We Use Your Information
We use the information collected for the following purposes:
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To process and fulfill your orders, including delivery.
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To communicate with you regarding your orders, promotions, or updates.
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To improve our website, services, and customer experience.
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To comply with legal obligations or protect our legal rights.
3. Sharing of Information
We do not sell your personal information. However, we may share your data with trusted third parties for the following purposes:
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Delivery Services: To facilitate your order through partners like DoorDash and Uber Eats.
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Payment Processors: To securely process payments for your orders.
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Service Providers: For website hosting, email marketing, or customer service assistance.
4. Your Rights Under the CCPA
As a California resident, you have the following rights:
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Right to Know: Request details about the personal information we collect and how we use it.
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Right to Delete: Request that we delete your personal information, subject to legal or contractual obligations.
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Right to Opt-Out: Decline the sale of your personal information (though we do not sell information).
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Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us at:
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Email: [Insert Email Address]
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Phone: [Insert Phone Number]
5. Data Protection
We implement industry-standard security measures to protect your personal information, including:
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Secure encryption for online transactions.
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Regular monitoring and updates to our systems to prevent unauthorized access.
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Limited access to personal data by authorized personnel only.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience:
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Cookies help us remember your preferences and improve site functionality.
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You can manage or disable cookies through your browser settings.
7. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us to have it removed.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page, and the effective date will be updated accordingly.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:
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Phone: (209) 614-8897
